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Home and Contents Insurance

Be ready to pay monthly at no extra cost when you buy a new policy1

The information on this page is for policies starting before 14 January 2025.

For Allianz Home Insurance policies starting from 14 January, flood cover will be included as standard and is no longer optional. For more details, see the relevant Product Disclosure Statement (PDS). 

Whether it's a burglary, fire2, or storm2, we're here to help you repair, replace, or rebuild.
You can make a claim online or call 13 10 13 for claims service 24 hours, 7 days a week.
You can save up to 10% when you combine both Building and Contents covers under the one Home Insurance policy.
From Innovation Excellence to Outstanding Value, we’re proud to have won numerous industry awards over the years.
CANSTAR 2024 ‘Innovation Excellence’ award badge and CANSTAR 2024 ‘Outstanding Value Australia Home and Contents’ award badge
Australian Insurance Industry Awards ‘ANZIIF Winner 2024’ badge and 'Insurance Business 5-Star Diversity, Equity and Inclusion' 2024 badge

Our Home and Contents Insurance covers the cost of loss or damage to both your home building and home contents.

With this combined policy, you only need to pay one excess if your home and contents are damaged by the same insured event.

Below is a snapshot of some of our product features, benefits, and exclusions. For the full list of product inclusions and exclusions, we recommend reading the relevant Product Disclosure Statement (PDS).

What's covered
  • Theft or burglary
  • Fire or smoke (including bushfires2 and grassfires2)
  • Storm and cyclone2, rainwater or run-off
  • Lightning
  • Water or other liquid damage
  • Impact damage
  • Earthquake or tsunami
  • Accidental breakage of glass or ceramic items
  • Vandalism or malicious damage
  • Explosion
  • Riots or civil commotion
What's not covered
  • Homes not lived in for over 60 days without written agreement
  • Wear and tear or existing defects
  • Any renovations or building work over $75K without written agreement
  • Holiday letting or short-term tenancy
  • Flooding unless you have optional Flood cover2
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  • Legal liability cover
  • We’ll pay up to $20 million if you’re found liable to pay compensation to someone because you’ve accidentally injured them or damaged their property.
  • Repair, rebuilding, or replacement
  • We’ll pay the reasonable cost of repairing, rebuilding, or replacing your buildings or contents if they’re damaged by an insured event.
  • Alternative accommodation for you and your pets
  • We’ll pay temporary accommodation costs and pet boarding if your home is damaged by an insured event and you can’t live there.5
  • Debris removal
  • We’ll help with the costs of removing debris if an insured event damages or destroys parts of your home.6
  • Emergency contents storage
  • We’ll pay the reasonable costs to move and store your undamaged contents for up to 12 months if your home is damaged by an insured event and you can’t stay there.7

Legal liability can cover you if a tree on your property falls and causes damage to your neighbours.

If a fire damages your kitchen, you could repair or rebuild built-in damaged parts, such as benchtops, and replace damaged items like kitchenware.

This can cover you if lightning severely damages a room in your house and the debris must be removed before it can be repaired.

If a storm damages your home and you can’t live there, your contents will be moved and stored in a safe location.

This is a summary only of some of the features and benefits available on Allianz Home Insurance, as well as some of the exclusions. Before deciding on a policy, carefully consider the relevant Product Disclosure Statement (PDS) and Supplementary PDS (where applicable) which set out the standard terms, conditions, limits, and exclusions.
Consider adding these optional extras to your policy for an additional premium and greater coverage.
Covers the cost of replacing your portable items if they’re stolen or damaged. Portable items include wallets, glasses, jewellery, cameras, and mobile phones.8

Covers you for accidental damage caused by sudden, unforeseen, and unintended events, not just the specified insured events. This option automatically includes Motor Burnout cover.
Covers electrical current damages to your home’s electrical motors, such as your fridge or freezer, if they’re under 10 years old.

Covers you for loss or damage to your home and contents caused by flood and certain flood-related events.2 Optional Flood cover may not be available in some areas.
Covers people you employ at your insured address to help you around the house, such as a cleaner, gardener, or nanny. Only available in TAS, WA, and ACT.

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It’s important to make sure your home and contents cover matches the cost to rebuild your home and replace your belongings.

If you’re insured for less than the replacement value of your home and contents, you may have to pay the difference out of your own pocket. You may use calculators to help guide how much you should be insured for.

Has your property or its contents been damaged? Making a claim with us is quick and simple.
Find out what’s involved and what you’ll need to make a claim.
Take a look at our comparison table to see the benefits of both our Home Building Insurance and Contents Insurance policies.
See our helpful ideas and insights for managing your home, contents, and coverage.
Senior couple in a kitchen, woman seated looking at a laptop, man standing with a frypan.
Ever wondered why your home insurance premium changes? This guide gives you the facts: how your premium works, how it’s calculated, and why it can change.
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Insuring your home for the right amount can be difficult. We explain how to work out the cost of rebuilding your home.

A woman hugs an older woman from behind in a kitchen with wooden cabinets and a potted plant on the window sill.
A granny flat may be covered by your home insurance, but there are a few things to consider. Here’s what you need to know.

Your home building and contents can be covered for flood-related damage if you take out optional Flood cover, subject to eligibility.2

To find out if you’re eligible for Flood cover, get a quote online or call us on 13 1000.

If you currently hold a policy and would like to find out whether your Building and Contents Insurance policy currently has Flood cover, you can log onto My Allianz to check your policy documentation or call us on 13 1000.

You should tell us as soon as reasonably possible if during the period of insurance your building is in the course of construction or there are any alterations, additions, demolition, repairs to, or decorations of the building costing more than $75,000. If you don’t, we may refuse or reduce a claim under the policy to the extent we are prejudiced by the delay or the non-disclosure.

When we receive this information, we may:

  • Propose changes to the terms and conditions of your policy
  • Propose to charge you a higher premium
  • Cancel your policy (if there’s a change and we can’t reach an agreement with you on altered terms and conditions or premium; or we’re no longer prepared to insure you because there has been a material change to the risk)
  • Decide not to offer to renew your policy

Note: It’s also important that you increase your sum insured to take into account any extensions or renovations to make sure you’re adequately covered in the event of a Home Insurance claim.

The cost of your insurance is called a ‘premium’. Your premium will depend on a number of factors, and can change each year when you renew your policy. Your policy schedule will show the premium for each period of insurance.

Several factors determine your Allianz Home and Contents Insurance premium, including:

  • Your risk profile. We work this out using a number of factors, such as:
    • Where you live
    • The type of property you’re insuring
    • The amount and type of cover you require
    • Any other people also insured under the policy
    • The relevant claims history of the people being insured
    • The chances of someone making a claim on your policy
  • Any discounts that may apply
  • Any compulsory government charges such as Stamp Duty and GST
  • Emergency Services Levies that apply to your State or Territory
  • Any other charges we tell you of
  • The excess you choose9

To find out the cost of insuring your home building and/or contents through Allianz, get a quote in minutes.

You must tell us as soon as reasonably possible if, during the period of insurance:

  • You start using any part of your home buildings for business, trade or professional purposes – except for a home office.
  • You remove or stop using any security devices that were specifically required by us.
  • You undertake any alterations, additions, demolition, repairs to, or decorations of your buildings costing more than $75,000.
  • You commence renting out to your home to tenants.
  • Your home building hasn’t been lived in, or won’t be lived in, for more than 60 consecutive days.

If you don’t provide this information as soon as reasonably possible, we may refuse or reduce a claim.

If you take both Building and Contents insurance, here’s how these covers can work together if you suffer an insured loss:

  • Your house burns down. You could lose your building, and everything in it. With adequate sums insured under Building and Contents covers, you could rebuild and replace your insured belongings.
  • A thief smashes your window, breaks the locks and steals your belongings. You can fix the window and locks through your Building insurance and replace the items that were stolen under your Contents insurance.

Plus, you’ll only have to pay one excess if your building and contents are damaged by the same insured event and you’ve combined them on one policy.

Accidental Damage cover insures you in the event of accidental unexpected mishaps that are caused unintentionally, for example if you’re moving furniture around the house and damage your wall (if you have Buildings cover) or if you have spilt a drink which causes damage to your carpet (if you have Contents cover).

Here are some examples of the sort of mishaps you’ll be covered for if you take out optional Accidental Damage cover:

If you have Building cover and:

  • You accidentally smash a hole in the wall when you move some furniture
  • Your kids draw all over your walls

If you have Contents cover and:

  • You spill red wine on the new white carpet or lounge

We’ll extend cover for your contents anywhere in Australia for up to 90 continuous days in one period of insurance.

Accidental Damage cover includes Motor Burnout. Read the PDS for the details of what’s covered.

Portable Contents cover allows you to insure items which you wear or carry with you outside your home (such as a handbag, wallet, sunglasses, jewellery or a musical instrument). You can choose from two types of Portable Contents cover – unlisted or listed – or you can choose both.

Unlisted Portable Contents
This option allows you to select a per item limit and per claim limit, e.g. up to $2,000 per item and $7,500 per claim. This means you don't have to specifically list your portable item. However, this option doesn't cover items such as laptops, tablets, mobile phones and other wearable technology which need to be covered under Listed Portable Contents.

Listed Portable Contents
This option allows you to cover specifically listed portable items for their full replacement value (less any contributable excess). Laptops, tablets, mobile phones and other wearable technology can be listed under your policy and covered as listed portable items.


To see some of the events covered and not covered by our Home Insurance, refer to our Key Fact Sheets (KFS).
 
  1. Pay by instalments

    Premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding, and financial institution transaction fees may apply.

  2. 72-hour exclusion period may apply

    We may not provide cover for any loss of or damage to your property caused by cyclone, flood, grassfires, and bushfires, during the first 72 hours after you first purchase a policy or increase your cover under an existing policy. For full details of conditions and exclusions, see the relevant PDS.

  3. Minimum premiums may apply

    Any discounts may be subject to rounding and only apply to the extent that any minimum premium isn't reached. If you’re eligible for more than one discount, Allianz applies them in a predetermined order. This means the effect of applying any subsequent discount will be reduced.

    For example, the aggregate effect of applying two discounts consecutively means that you won't see the full benefit of both these discounts.

    Discounts don't apply to taxes or government charges.

  4. Combined Discounts

    A discount of up to 10% is applied to your premium when you combine Buildings and Contents on one Home Insurance policy, including for the following optional covers if selected: Motor Burnout and Accidental Damage cover. The combined discount doesn't apply to Landlord policies, Flood, Portable Contents, or Domestic Workers Compensation optional covers (if available and selected).

  5. Alternative accommodation

    Covers weekly equivalent rent. Up to 10% of building or contents sum insured, up to a maximum of 12 months and up to $500, as a one-off payment, for commercial pet boarding.

    This is an extra benefit we pay in addition to your building sum insured. We don’t pay additional alternative accommodation costs under the contents section if we’ve paid it under the buildings section. No excess applies to this benefit.

  6. Debris removal

    Covers up to 10% of your Buildings or Contents sum insured. You're covered for building debris removal if you have Buildings cover and for contents debris removal if you have Contents cover.

  7. Emergency contents storage

    We’ll pay up to the balance remaining of your contents sum insured for a maximum of 12 months. That’s after we’ve paid any claim for your damaged contents.

  8. Portable Contents

    Some portable contents must be specified on your policy schedule as Listed Portable Contents to be covered.

  9. Option to change your excess

    Not available with respect to any additional compulsory excess, imposed excess applied to the policy or to the Portable Contents excess. Any reduction in premium will not be applied to government taxes and charges, or to optional covers (if available and selected): Domestic Workers’ Compensation, Flood or Portable Contents. Minimum premiums apply.

Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.



Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.