Workers' Compensation claims

Once we receive your claim, we’ll send you and your employer a letter confirming receipt of your claim. You will be provided with a claim number and our contact details. 

We’ll send a letter to you on the same day your claim is lodged providing you with your claim number. We’ll also assign a case manager to your claim, who will contact you within 3 working days to discuss your claim. 

Your case manager assesses your claim and makes a liability decision to either accept or decline your claim.

If we don’t have enough information to make a liability decision, your claim will be pended or deferred while further information is being gathered.

Your case manager is your go-to person for any questions. Because we work as a team, you might not always get to talk to the same case manager, but we’ll do our best to give you just one contact.

If your claim is assessed and liability can’t be determined without more information, your case manager will notify you and your employer of the delay and the reasons behind it. Your case manager will request the required additional information, so that a decision can be made on receipt.

If this happens, your Case Manager will contact you to advise the matter will be filed with TASCAT (Tasmanian Civil and Administrative Tribunal) to determine liability. You’ll receive a copy of the tribunal referral which outlines the reasons for the referral. This will be sent by a solicitor appointed by Allianz.

If your claim is accepted, you’re entitled to reasonable costs associated with medical treatment in relation to your injury.

Typically, your treating provider will bill us directly. If you have paid for services, then you can send the receipts to us for reimbursement.

Initial appointments for passive therapies (for example, physiotherapy) don’t require pre-approval from us. However, after your first consultation we’ll likely request information from the treating provider before paying for further services. 

If you are referred to see a specialist (for example, a surgeon) then this may require pre-approval from us. If you want to obtain pre-approval or if you are unsure about whether pre-approval is required, contact your case manager.

Work with your employer, treating doctor or rehabilitation specialist to develop a plan to help your recovery and return to work. Receive medical treatment and participate in any required rehabilitation or retraining.

For more information on how to be actively engaged in your recovery, ask your case manager for a copy of the Allianz Worker Recovery Kit. The kit provides practical advice on what to do in the recovery process, and also provides a useful template so you can start setting goals and commitments to support your recovery. 

We may engage a workplace rehabilitation provider to assist with your claim. Workplace rehabilitation providers are accredited to provide rehabilitation services to help you return to work.

A workplace rehabilitation provider will attend your medical reviews with you and collaborate with you, your doctor and employer to develop plans to enable a safe and reasonable return work within your capacity.