If you’re injured at work, your first priority is to see your doctor and let your employer know what’s going on as soon as possible.
You (or someone acting on your behalf) must make an entry on your employer’s register of injuries.
What to do if you’re injured at work
Have a question about workers' compensation? Give one of our workers' compensation specialists a call.
How to make a claim
Whether you’re a public or private sector employee, there are a few simple steps that you and your employer must take to lodge a workers' compensation claim.
Your role in making a claim
If you’ve been injured at work and would like to make a claim for workers' compensation, then you’ll need to provide your employer, insurer or icare with a Certificate of Capacity (medical certificate).
In most cases, your employer will submit your workers' compensation claim with us on your behalf.
Employer’s role in submitting a claim
Here’s what your employer will need to do to submit a workers' compensation claim on your behalf.
1. Report the injury
Notify us within 48 hours of becoming aware of a work-related injury or illness.
2. Provide claim details
Basic details about the injured worker, their injury and treatment are needed to submit a claim.
3. We’ll be in touch
Once we’ve received your claim, we’ll assign a case manager who’ll contact you within 3 days and provide more information about the claims process.
The details needed to submit a claim
Whether submitting a claim online, by email or phone, the following details are needed:
- Employer’s details including contact details
- Injured worker’s details including employment and contact details
- Information about the injury, such as the date of injury, nature of the injury, where the injury took place, etc.
- Treating doctor details and contact telephone number or name of the hospital (if applicable)
- Date the injured worker stopped work
- Details of any time off work and if medical treatment was required
Submitting claims
Employers can choose to submit claims in the way that’s most convenient for them.
Workers Insurance for private sector
The simplest way is to complete and submit claim forms online using icare’s Claim Management System. Or, if preferred, give us a call.
Online
icare Claim Management
Phone
133 259
Insurance for NSW for public sector
Submit workers' compensation claims by calling or emailing us.
Phone
1300 788 946
Email
IFNSW Claims
What happens next?
Once we’ve received your claim, we’ll do the following:
- Assign a case manager who will be responsible for supporting your claim.
- Contact you within 3 days of receipt of your claim to advise your claim reference number and the contact details of your case manager.
- Determine provisional liability within 7 days of receipt of your claim. If your claim is provisionally accepted for time loss, your wage reimbursement will begin.
- Tell you whether the claim has been accepted or not. It can take between 4 to 12 weeks to make a final liability decision depending on the nature of your claim.
- Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.
Need to contact us about your claim?
Workers Insurance for private sector
Claims lodged on icare’s system (7-digit claim number):
Email
icare Claims
Post
Locked Bag 2099
North Ryde BC NSW 1670
Claims lodged on Allianz's system (15-digit claim number):
Email:
Allianz Claims
Post
GPO Box 5429
Sydney NSW 2001
Insurance for NSW for public sector
Complaints and disputes
We understand that not everyone agrees with decisions that have been made about their claim. You can contact us on 133 259 or lodge a complaint via our online form.
If you have a claims question or complaint you can email icare’s Claims team or call them on 13 99 22. IRO can also help workers resolve complaints relating to claims management, contact IRO on 13 94 76.
Supporting your recovery and return to work
Getting the treatment you need and being actively involved in your recovery may help you return to health sooner. You don’t have to be fully recovered to return to work. Our goal is to help you get the treatment you need, and return to the workplace as soon as possible.
Your cover – receiving payments
Watch our video to find out how we work hard to determine what compensation you are legally entitled to so that you can focus on your recovery.
Moving forward – Your recovery
You’re more likely to have better physical and social outcomes when you recover at work. Watch our video to find out more about how we’ll support you.
Forms and resources
Our resources page provides information for both employers and workers about injury management and return to work best practice including helpful forms, tools and links.
We're here to help
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