We’re helping to lift service standards across the industry, making sure we operate in an honest, fair, efficient, transparent, and timely way. We support the reforms being introduced by the Federal Government and we’re an active member of the peak industry body, the Insurance Council of Australia (ICA).
The General Insurance Code of Practice
Allianz Australia Insurance Limited is a subscriber of the General Insurance Code of Practice (GICOP) and supports its principles of value, transparency, trust, integrity, respect, fairness, and accessibility.
Introduced by the ICA, this code sets out the standards that general insurers must meet when providing services to their customers. It also sets out timeframes for general insurers to respond to claims, complaints, and requests for information from customers.
The GICOP covers all aspects of the general insurance industry including product disclosure, claims handling and investigations, relationships with people experiencing vulnerability, and reporting obligations.
The GICOP is independently monitored and enforced by the Code Governance Committee (CGC). The CGC is also responsible for monitoring and enforcing compliance with the GICOP, as well as identifying areas for improvement of insurance practices and helping the general insurance industry understand and comply with the GICOP.
Anyone can report alleged breaches of the GICOP to the CGC at any time.
We aim to resolve any complaints you may have in a proactive and timely way. Visit our complaints section for more information.
Our compliance with the GICOP
We’re committed to complying with the GICOP. We have a process in place to report this compliance to our board and executive management. We also have systems and processes to allow the CGC to monitor our compliance with the GICOP.
We’ll cooperate with the CGC in its review of our compliance with the GICOP and its investigations of any potential breaches, making sure we uphold our commitment to deliver high standards of service.
Life Insurance Code of Practice
Allianz Australia Life Insurance Limited has adopted the Life Insurance Code of Practice (LICOP). It contains minimum standards of service and minimum standard medical definitions that customers can expect from life insurers. Get in touch for more information about the LICOP and how it helps you.
LICOP sets out the life insurance industry’s key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their life insurance services, such as being honest, fair, respectful, transparent, and timely. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.
The LICOP covers many aspects of a customer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship or needing additional support.
The Life Code Compliance Committee (Life CCC) is an independent body that monitors and enforces insurers’ compliance with the LICOP.
Anyone can report alleged breaches of the LICOP to the Life CCC at any time.
We aim to resolve any Life Insurance complaints you may have in a proactive and timely way. Visit our complaints section for more information.
Developing and distributing our products
We’re committed to designing products that meet your insurance needs and provide you with value in a clear, transparent and fair way. We have an approach to the development and distribution of our products for appropriate target markets which you can view in our design and distribution statement (PDF, 65KB).
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.